Well, I can't say I actually expected it to happen, but over the past month, the helpdesk has hired almost ten new people. I won't name them individually, because that would be rude, but suffice it to say that I'm no longer exactly one of the "newbies" at the helpdesk. Not only am I no longer a newbie, but all three new phones staff so far have shadowed me on the phones, listened into some of my calls, or in general, received some sort of training or advice from me.
It's interesting to think about, especially since we had to hire so many people in the middle of the year, how many other new ACHD student workers I'll see while I work there, and I'm also, of course, interested in exactly how long I'll be working there myself. I suppose one thing I've got to admit is now that I work at the helpdesk, I can't really imagine myself working anywhere else on campus, and in fact, much as I hate to say it, I might not even mind working in a real call center.
I've read blogs of and spoken with people who work at various help centers, mainly a few from Apple and Dell. The biggest thing is that it sounds like a very satisfying job in terms of helping people, and it seems like the benefits and pay aren't the worst ever, but that in the phone support world, there is very little in terms of advancement. Becoming a product specialist, moving to another company, or finding a career are apparently the most frustrating parts of doing support professionally for a corporation.
That said, I'm fairly certain that I still want to do something in my life related to photography. If at all possible, I would absolutely love to be a professional photographer, doing events and weddings, or commercial product shots, or anything of that nature. The biggest challenge of course, for that, is getting my degree and actually finding the work, which I think when it comes down to it, won't be as hard as I may think it is right now.
So, new helpdesk people, ponderations on the rest of my life... This looks like a blog post well-executed.